Certification Course in FRONT OFFICE OPERATIONS
The Certificate Course in Front Office Management is a six-month programme that includes both theory and practical knowledge in managing front-office operations across various hospitality and tourist sectors. Every organisation needs someone or a department to greet visitors at the entrance and respond to their general concerns and questions. The front office desk, often known as reception, is the organization's face.
Front office administration is required by offices, organisations, hotels, hospitals, and institutes. Starting as a front office manager, one can advance to higher management positions such as floor manager, hotel manager, and so on. The course offers skills like organising operations, overseeing subordinates, hiring and training, establishing the front office department's budget, evaluating employee performance, and ensuring that any complaints are addressed.